Privacy Policy
What we collect, why we collect it, and what we will never do with it — in plain language.
1. What we collect
From sellers:
- Name and phone number (used to identify your account and send login codes).
- Mobile money number and provider (used to settle your payments).
- The payment links you create — titles, amounts, and descriptions.
From buyers:
- Phone number or email if entered at checkout (used for the receipt).
- Transaction metadata: amount, time, payment method, and payment reference.
Automatically:
- Basic technical logs (device type, IP address, pages visited) used to keep the service secure and working.
2. Why we collect it
- To run the service: create links, process payments, settle to your MoMo, and issue receipts.
- To support you: answer questions and resolve payment disputes.
- To prevent fraud and abuse.
- To meet legal and regulatory obligations that apply to payment services.
We do not sell your data. We do not use it for third-party advertising.
3. Who we share it with
- Paystack — to process payments and settlements.
- Messaging providers — to deliver login codes and receipts by SMS or WhatsApp.
- Authorities — only where Ghanaian law requires it.
4. How long we keep it
Account data is kept while your account is active. Transaction records are kept for six years after the transaction, in line with financial record-keeping requirements, then deleted or anonymised. Technical logs are kept for no more than 12 months.
5. Your rights
Under Ghana’s Data Protection Act, 2012 (Act 843), you can ask us what personal data we hold about you, ask us to correct it, or ask us to delete it (subject to the record-keeping requirements above). Email support@usewicker.com with the subject “Data request” and we will respond within 30 days.
6. Security
Data is encrypted in transit. Access to production data is limited to the people who operate the service. If we ever discover a breach affecting your personal data, we will notify you and the relevant authorities as required by law.
7. Changes
If this policy changes in a way that matters, we will post the update here and change the date at the top.
8. Contact
Privacy questions or data requests: support@usewicker.com or +233 24 961 7491.