Privacy Policy
What we collect, why we collect it, and what we will never do with it — in plain language.
1. What we collect
When you create an account:
- Your name or handle, and a phone number or email address (used to identify your account and send you login codes).
- A profile photo and bio, if you add one.
When you use the app:
- The content you post — photos, videos, captions, comments, reviews, and any places or events you add to the map.
- Who you follow, and what you save or react to, so the app can show you a feed worth reading.
- Messages and calls you send through the app, so we can deliver them.
- Bookings and deliveries you arrange, so you and the business can both see the status.
- Your location — only if you grant the permission, and only to show you what’s nearby and to place a listing you’re adding. You can turn it off in your phone’s settings at any time; the app still works without it.
Automatically:
- Basic technical logs — device type, app version, IP address, and error reports — used to keep the service secure and working.
2. Why we collect it
- To run the app: show you a feed, a map of what’s near you, your messages, and your bookings and deliveries.
- To let people find you and your business listing, where you’ve chosen to be visible.
- To send notifications you asked for — a reply, a booking update, a message.
- To support you when you contact us.
- To keep the app safe: prevent spam, fraud, impersonation, and abuse.
- To meet legal obligations that apply to us under Ghanaian law.
3. What other people can see
Posts, comments, reviews, and business listings are visible to other people using Wicker — that’s the point of them. Your direct messages are not public. Your exact location is never shown to other users; a listing you add shows the place’s location, not yours.
4. Who we share it with
- Cloud hosting and storage providers — to run the servers and store your photos and videos.
- Push notification and messaging providers — to deliver notifications and login codes to your phone.
- Real-time calling infrastructure — to connect voice and video calls you place in the app.
- Authorities — only where Ghanaian law requires it.
These providers act on our instructions and may only use the data to provide their service to us.
5. How long we keep it
Account data and content are kept while your account is active. Delete your account and we remove your profile and posts; copies may persist in encrypted backups for up to 90 days before they age out. Technical logs are kept for no more than 12 months.
6. Your rights
Under Ghana’s Data Protection Act, 2012 (Act 843), you can ask us what personal data we hold about you, ask us to correct it, or ask us to delete it. Email support@usewicker.com with the subject “Data request” and we will respond within 30 days.
7. Security
Data is encrypted in transit. Access to production data is limited to the people who operate the service. If we ever discover a breach affecting your personal data, we will notify you and the relevant authorities as required by law.
8. Children
Wicker is not for under-18s. If we learn that an account belongs to someone under 18, we will remove it.
9. Changes
If this policy changes in a way that matters, we will post the update here and change the date at the top.
10. Contact
Privacy questions or data requests: support@usewicker.com or +233 24 961 7491.